Improve team productivity and engagement

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Context

Cultural issues identified at Fintech client: lack of trust and transparency amongst 15 x product team ecosystem causing talent churn and product delivery issues

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The story

Complaints of toxicity, low Peakon scores and poor communication between teams leading to talent churn and a pretty crappy environment

-Chief People Officer

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Summary of engagement

Designed bespoke team health diagnostic and worked team by team in a coaching capacity to flush problems and rapidly fix impediments to productivity:

• Created strong leadership alliance with principles,engineering managers and product managers
• Invited all team members to co-create diagnostic
• Crowd-sourced ideas to improve situation
• Positioned outcomes as way of working experiments
• Tackled gaps in leadership capability through bespoke coaching of 6 managers
• Built management community of practice to embed learnings and growth
• Celebrated successes across whole company

Results

1. 70% improvement to engagement scores across 15 x squad ecosystem

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